We want you to love the Utah Man merchandise you receive just as much as we love creating them. However, if for any reason your order doesn’t work out as planned, we have a 30-day return window to create a return. Return instructions can be found at the end of this article.

30-day Returns

• We have a 30-day return window for all items on our site (excluding items discounted 30% or more). This return window begins once your package has been delivered to you.
• In the unlikely event that you’ve received an incorrect item, or missing an item from your order, or an item is damaged in any way, please submit a ticket to our Support Team! (Failure to notify our Support Team of this before shipment will cause your item to be subject to our Returns Policy along with any costs that may be associated with a denied return.)

Return Standards and Conditions

• We gladly accept returns for both refunds and exchanges!
  • Exchanges can only be requested for the same item in alternate sizes.
  • If your exchange cannot be completed due to unavailable stock or a different item is requested, a refund will be issued.
  • Once your return has been delivered, please allow our team 15-20 business days to inspect & process your return/exchange. In the case your return has not been processed within that timeframe, please email us & our team will handle your return immediately!
• Verification of Return Items
  • By adding items to your return, you are making a legal and ethical commitment that:
• Item Confirmation: You have physically received ALL the items you are attempting to return. This means:
  • The items match exactly what you are listing in the return
  • You have not misplaced or lost any part of the order
  • You can account for each item being returned
• Genuine Intent to Return: You sincerely intend to complete the return process. This involves:
  • Following all return guidelines
  • Ensuring items meet our return condition standards
  • Submitting items in the same condition as received
  • Completing the return within our 30-day window
• Why This Verification Matters
  • Prevents fraudulent returns
  • Ensures our return process remains fair for all customers
  • Protects both the customer and Utahman.co from potential misunderstandings
  • Creates a clear expectation of the return process
  • Helps maintain the integrity of our return policy
• Potential Consequences of Misrepresentation
  • Returns that do not meet these verification standards may be:
  • Denied processing
  • Subject to additional review
  • Potentially refused for refund or exchange
  • Could result in account restrictions for repeated violations
• Items must be unwashed and not put through a dryer.
• Items covered in animal/human hair are subject to denial.
• Items covered in glitter, powder, skin cells, or other matter are subject to denial.
• Items with piling may be subject to denial.
• Items with strong odors or smells like smoke, cologne, detergent, scented sprays, body odor, etc., will not be accepted.
• Items with markings or other stains (such as deodorant) will not be accepted.
• We cannot accept returns (including issuing refunds) or exchanges on any water bottles, face masks, underwear, bodysuits, or socks for hygiene reasons.
• Swimwear can be returned if the original liner is still attached. If the liner is detached, we cannot accept any returns (both refunds and exchanges) for these pieces due to hygiene reasons.
• Items that have been altered in any way will not be accepted.
• Many (but not all) of our items include Utah Man tags. Please ensure these Utah Man and sizing tags are attached, or your return will be subject to denial.
• At this time, we do not cover the cost of return shipping.
  • For domestic US customers, the label cost will be deducted automatically from the product(s) you are returning through our return portal.
  • For international customers shopping in our US store, we have instructions for self-shipping using the courier of your choice.
• If you are returning your entire order, please note that the original shipping costs will not be refunded.
• Any returns that are delivered outside of 45 days of the delivery date of your order may be subject to denial. Please contact our support team if your return is delayed unexpectedly.
• If your return is denied, we will notify you via email. Your order will then be reshipped to you within 4-7 business days. (Please be aware that after two consecutive returns, if your item still violates the return policy, it will be donated on your behalf)

Can Sale Items Be Returned?

• Any items discounted 30% or more are considered final sale and cannot be returned for a refund or exchange. Items discounted less than 30% are welcome to be returned within our 30-day window.
• Although ineligible for returns, items marked as final sale are still covered under our Warranty Policy.

Contact Information For any questions or concerns about returns, please contact our Support Team at returns@utahman.co